Main

Can Technology Train Customer Service?

 How Technology Help Us Serve Better

Most science fiction fans focus on the idea if Artificial Intelligence can ever truly learn to love. Well, it turns out they can certainly learn how to hate, swear, and berate people. Scientists in New Zealand, at The Touchpoint Group, are trying to create an AI specifically to train customer service representatives for a bank, and they’re making that AI pissed.

Read More »